Terms of service

Last Updated: October 7, 2026

Welcome to GORVENLIA™.

These Terms & Conditions apply to purchases made through gornelu.com and govern your use of our online store, products, checkout process, customer service, and related shopping services.

The website gornelu.com is owned and operated by Meida Education Technology (Hangzhou) Co., Ltd. under the GORVENLIA™ brand.

Throughout these Terms, “GORVENLIA™,” “we,” “us,” and “our” refer to Meida Education Technology (Hangzhou) Co., Ltd.

By accessing our website or placing an order, you confirm that you have reviewed and accepted these Terms & Conditions together with our other published policies.

If you do not agree with these Terms, please do not use our website or complete a purchase.

1. Business Information

Brand / Trademark: GORVENLIA™
Owner: Qin Tutang
Primary Domain: gornelu.com
Legal Company Name: Meida Education Technology (Hangzhou) Co., Ltd.

Business Address:
Room 3940, No. 10-1, Nan District, Wanyue City, Wanli Road, Yunhe Subdistrict, Linping District, Hangzhou City, Zhejiang Province

Customer Support Email: service@gornelu.com
Customer Service Phone: +86 15507530459

Meida Education Technology (Hangzhou) Co., Ltd. operates gornelu.com under the GORVENLIA™ brand and is responsible for website operation, customer support, and purchases completed through this website.

2. Eligibility to Purchase

By using our website or placing an order, you confirm that:

You have the legal ability to enter into a purchase agreement
The information provided during checkout is accurate and complete
You are authorized to use the selected payment method
Your purchase complies with applicable laws in your location

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, and pricing information.

Product details may include:

Product name
Images
Materials
Features
Dimensions
Available options
Pricing
Availability

Actual product appearance may vary slightly due to:

Screen settings
Lighting conditions
Device displays
Manufacturing differences

Minor variations do not necessarily indicate a product defect.

4. Product Availability

All products are subject to availability.

We may update, modify, limit, or discontinue products when necessary.

If an item becomes unavailable after an order is placed, we may contact you and provide an appropriate solution, including cancellation and refund where applicable.

5. Prices and Currency

Product prices may change from time to time.

The applicable price is the amount displayed during checkout when the order is submitted.

Your final checkout amount may include:

Product price
Shipping charges
Applicable discounts
Taxes or other charges where required

Unless another currency is displayed during checkout, transactions are generally processed in:

United States Dollars (USD)

Your payment provider may apply currency conversion fees or international transaction charges.

6. Orders and Confirmation

Submitting an order through gornelu.com represents your request to purchase selected products.

Before completing checkout, please verify:

Product details
Quantity
Shipping address
Billing information
Payment method
Order total

After successful checkout, you will receive an order confirmation email.

Order confirmation means we have received your request. Additional checks may still apply, including:

Payment verification
Fraud prevention review
Inventory confirmation
Fulfillment review

7. Order Changes and Cancellation

If you need to update order information, please contact us as soon as possible:

Email: service@gornelu.com

We will make reasonable efforts to assist, but changes cannot always be guaranteed after processing or shipment preparation begins.

Cancellation requests should be submitted promptly. Once an order has entered fulfillment, cancellation may no longer be available.

8. Payment Methods and Security

Available payment methods are displayed during checkout.

Depending on availability, payment options may include:

Credit cards
Debit cards
PayPal
Other payment methods shown during checkout

Payments are processed through secure payment providers.

GORVENLIA™ does not store complete credit or debit card information.

Customers should not send sensitive payment information, including full card numbers or security codes, through email.

9. Shipping and Delivery

Orders are processed according to our Shipping Policy.

Processing time is generally:

1–3 business days after payment confirmation

Delivery estimates vary depending on destination, carrier, and shipping conditions.

Shipping may be affected by:

Carrier delays
Customs procedures
Weather conditions
Public holidays
Events beyond reasonable control

We will provide reasonable assistance with delivery-related concerns.

10. Returns and Refunds

Return and refund requests are handled according to our Return & Refund Policy.

Eligible returns generally require:

Contacting customer support before sending items
Providing order information
Returning products according to approved instructions

Refunds for approved returns are issued to the original payment method after review and processing.

11. Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us promptly.

Please provide:

Order number
Description of the issue
Supporting photos when applicable

Our team will review the information and provide an appropriate solution.

12. Personal Use

Products purchased through gornelu.com are intended for normal personal use unless otherwise agreed.

We may review unusual purchasing activity when necessary for:

Fraud prevention
Inventory management
Legal compliance

13. Intellectual Property

All website content, including:

GORVENLIA™ branding
Logos
Images
Text
Graphics
Design elements

is owned by or legally used by Meida Education Technology (Hangzhou) Co., Ltd.

Website content may not be copied, reproduced, modified, or commercially used without authorization.

14. Customer Feedback

If you submit reviews, comments, suggestions, or other content, you confirm that:

You have the right to provide such content
The content does not violate third-party rights
The information is lawful and appropriate

We may use feedback to improve our products and services.

15. Third-Party Services

Our website may use third-party providers for:

Payment processing
Website hosting
Shipping services
Analytics
Customer support

These providers operate under their own terms and privacy policies.

16. Website Use Restrictions

You agree not to use our website to:

Violate laws or regulations
Infringe intellectual property rights
Upload harmful content
Interfere with website security
Attempt unauthorized access
Collect personal information improperly

Violation of these Terms may result in restricted access.

17. Website Availability

We aim to maintain reliable website access.

However, temporary interruptions may occur due to:

Maintenance
Technical updates
Hosting issues
Network problems
Security events

We do not guarantee uninterrupted website availability at all times.

18. Disclaimer and Liability

To the extent permitted by applicable law, our website and services are provided based on current availability.

We are not responsible for indirect losses resulting from circumstances beyond reasonable control.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

19. Consumer Rights

These Terms do not remove rights provided under applicable consumer protection laws.

Customers may have rights relating to:

Product quality
Returns
Refunds
Delivery
Replacement options

Where mandatory law provides stronger protection, those requirements will apply.

20. Governing Law

These Terms shall be interpreted according to applicable laws and regulations.

Any disputes shall be handled through appropriate legal procedures based on applicable jurisdiction requirements.

21. Updates to These Terms

We may update these Terms & Conditions when necessary due to:

Business changes
Product updates
Payment procedures
Shipping arrangements
Legal requirements

The latest version will always be published on this page with the updated date.

22. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

GORVENLIA™
Owned and operated by Meida Education Technology (Hangzhou) Co., Ltd.

Owner: Qin Tutang