At GORVENLIA™, we want every customer to have a positive shopping experience. This Return & Refund Policy explains the conditions, procedures, and timelines for requesting returns, replacements, and refunds.

Please review the following guidelines carefully before submitting a return request.

1. Return Eligibility

Customers may request a return within 30 calendar days after delivery of the order.

To be eligible for a return:

• The item must be unused and in its original condition

• The product must include original packaging and accessories where applicable

• Proof of purchase, such as an order number or confirmation email, must be provided

Items that show signs of use, damage caused after delivery, or missing original components may not qualify for return approval.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email: service@gornelu.com

Please include the following information:

• Order number

• Product name

• Reason for return

• Photos or supporting information if relevant

After reviewing your request, our team will provide return instructions and any necessary next steps.

Please do not send items back before receiving return approval. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

• Damaged

• Defective

• Missing parts

• Different from the product ordered

Please contact us promptly with your order details and supporting information.

We will review the situation and provide an appropriate solution, which may include replacement assistance, refund options, or other available resolutions.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Customized or personalized products

• Items that cannot be returned due to their nature of use

• Clearance or final sale items where applicable

• Gift cards or similar non-refundable items

If you are uncertain whether your product qualifies for a return, please contact our support team before submitting your request.

5. Exchanges

If you would like to exchange an item, please contact our support team first.

Depending on product availability and return approval:

1. The original item may need to be returned following our return process.

2. A replacement order or exchange arrangement may then be provided.

Our team will guide you through the appropriate exchange steps.

6. International Orders

For customers purchasing from regions with applicable consumer protection laws, additional return or cancellation rights may apply according to local regulations.

Customers should contact our support team for assistance with region-specific requests.

7. Refunds

Once your returned item has been received and inspected, we will provide an update regarding your refund status.

For approved refunds:

• Refunds will be issued to the original payment method

• Processing usually takes 5–10 business days

• Additional processing time may be required by your bank or payment provider

If you have not received your refund after the expected processing period, please contact us:

Email: service@gornelu.com

8. Return Shipping Information

Return requests must be approved before products are shipped back.

After approval, our customer support team will provide the appropriate return instructions, including the return destination and shipping details.

Please do not send returns directly to the company registration address unless specifically instructed by our support team.

Contact Us

If you have any questions regarding returns, refunds, or order assistance, please contact:

GORVENLIA™
Operated by: Meida Education Technology (Hangzhou) Co., Ltd.

Email: service@gornelu.com
Phone: +86 15507530459

Business Address:
Room 3940, No. 10-1, Nan District, Wanyue City, Wanli Road, Yunhe Subdistrict, Linping District, Hangzhou City, Zhejiang Province

At GORVENLIA™, we are committed to providing a clear, fair, and convenient return experience while continuing to improve our products and customer service.