Shipping & Delivery Information

Thoughtful Delivery, From Our Door to Yours

At GORVENLIA™, operated by J.Jill, Inc., we want every order to arrive safely, efficiently, and with as little unnecessary complexity as possible.

This Shipping & Delivery Information page explains how orders are prepared, dispatched, tracked, and delivered after you complete your purchase.

How We Fulfill Your Order

GORVENLIA™ collections are created for relaxed, modern living, and our fulfillment process follows the same philosophy.

Depending on product availability and destination, orders may be dispatched from trusted production partners, regional warehouses, or designated fulfillment centers.

This flexible approach helps us:

  • Keep popular loungewear styles available more consistently

  • Avoid unnecessary warehousing and excess inventory

  • Maintain reasonable pricing

  • Reduce avoidable handling and packaging

  • Serve customers across different regions more efficiently

Because different products may be stocked in different locations, delivery routes and fulfillment times can occasionally vary.

Order Preparation

Every order goes through preparation before shipment.

Standard Processing Time

Please allow approximately 2–5 business days for:

  • Order verification

  • Product preparation

  • Quality review

  • Packaging

  • Shipment handoff

Busy Shopping Periods

During major holidays, seasonal sales, product launches, or high-volume promotional periods, processing may take up to approximately 6 business days.

Business days generally do not include weekends or public holidays.

Shipping Cost

A standard flat-rate shipping charge of:

$6.99 USD per order

may apply unless a different shipping promotion or checkout offer is displayed at the time of purchase.

The final applicable shipping fee will always be shown before you complete checkout.

Estimated Transit Times

After your order has been processed and handed to the carrier, estimated delivery times may vary depending on destination and fulfillment location.

United States

Approximately 8–14 business days

Canada, United Kingdom & Australia

Approximately 10–16 business days

Other International Destinations

Approximately 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Carrier congestion, weather conditions, customs inspections, local holidays, and other circumstances outside our direct control may affect delivery speed.

Tracking Your Package

Once an eligible order has been dispatched, tracking information will generally be sent to the email address used during checkout.

A Few Things to Know

Tracking systems do not always update immediately.

It may take approximately 1–3 business days after shipment for the first carrier scan or tracking activity to appear.

If your tracking page temporarily shows limited information, this does not necessarily mean the shipment has stopped moving.

Please allow additional time for the carrier system to refresh.

International Shipping & Customs

International orders may be subject to customs procedures in the destination country.

Unless otherwise stated during checkout, international shipments may be delivered on a Delivered Duty Unpaid (DDU) basis.

This means that the recipient may be responsible for:

  • Customs duties

  • Import taxes

  • VAT or similar local taxes

  • Brokerage or clearance fees

  • Other charges required by local authorities

These charges are determined by the destination country and are not included in the product price unless specifically stated.

GORVENLIA™ does not control customs assessments and cannot predict the exact amount of any applicable import charges.

Customs processing may also add additional transit time.

Need to Change or Cancel an Order?

We begin preparing orders as soon as possible after they are submitted.

If you need to request a cancellation or change shipping information, please contact us within 12 hours of purchase at:

service@gornelu.com

Please include your order number and the requested change.

Important

Once an order has entered fulfillment or has already been dispatched, we may no longer be able to:

  • Cancel the order

  • Change the delivery address

  • Change the selected item

  • Modify other order details

Submitting a request within the 12-hour period does not guarantee that a change can be completed, but we will make reasonable efforts when possible.

Damaged Deliveries

Please inspect your order after it arrives.

If the package or merchandise is visibly damaged upon delivery, contact us within approximately 72 hours and include:

  • Your order number

  • A brief explanation of the issue

  • Clear photographs of the affected merchandise

  • Photos of the shipping package when relevant

After reviewing the information, we will determine an appropriate resolution, which may include replacement or another available remedy.

Packages Confirmed Lost in Transit

If tracking has not updated for an extended period, please contact our customer service team so the shipment can be reviewed.

If the shipping carrier formally confirms that a package has been lost in transit, GORVENLIA™ may arrange an eligible replacement at no additional product cost.

Claims involving packages marked as delivered may require additional carrier investigation.

Multiple Packages

In some cases, an order containing more than one item may arrive in separate shipments.

This can happen when products are stored at different fulfillment centers.

If your order is divided into multiple packages, you may receive separate tracking numbers for each shipment.

You will not be charged an additional standard shipping fee simply because an eligible order is divided into multiple packages.

Delivery Information Checklist

Before placing your order, please make sure your shipping information is complete and accurate.

Double-check:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact details

Incorrect or incomplete addresses may cause carrier delays, failed deliveries, or returned shipments.

Questions About Your Shipment?

If you need assistance with processing, tracking, delivery, or shipping-related concerns, please contact:

GORVENLIA™
Operated by J.Jill, Inc.
Customer Support: service@gornelu.com

When contacting us, including your order number will help our team locate your purchase more efficiently.

Designed for Comfort. Delivered with Care.

From the moment your order is confirmed to the day it reaches your door, GORVENLIA™ aims to keep the delivery experience clear, reliable, and easy to follow.

Thank you for choosing GORVENLIA™ for the everyday moments that feel best at home.