Returns, Exchanges & Refunds

Easy Returns for Greater Peace of Mind

At GORVENLIA™, operated by J.Jill, Inc., we want you to feel confident when shopping with us.

If something about your order isn’t quite right, this policy explains how eligible returns, exchanges, damaged-item claims, and refunds are handled.

30-Day Return Period

Most eligible products may be requested for return within 30 days after delivery.

To help ensure your return can be accepted, the merchandise should generally be:

  • Unworn and unused

  • In its original condition

  • Returned with original packaging when applicable

  • Accompanied by original tags, if provided

  • Supported by valid proof of purchase or order information

Products showing signs of wear, washing, alteration, damage after delivery, or other conditions inconsistent with the original state may not qualify for a return.

How to Request a Return

Before sending anything back, please contact our customer care team:

Email: service@gornelu.com

When contacting us, please include:

  • Your order number

  • The item you would like to return

  • The reason for your request

  • Photos, when relevant to a damaged or incorrect item

Once your return request has been reviewed and approved, we will provide the applicable return instructions and shipping information.

Please Note

Do not send merchandise back without receiving return authorization first.

Unapproved returns may not be identifiable or eligible for processing.

Damaged, Defective or Incorrect Orders

Please inspect your package shortly after delivery.

If you receive an item that arrives damaged, appears defective, or differs from what you ordered, contact us as soon as possible at:

service@gornelu.com

To help us evaluate the issue efficiently, please provide your order number and clear photos showing the product and, where relevant, its packaging.

Depending on the circumstances, we may provide an appropriate replacement, refund, or other resolution.

Items That May Not Be Eligible

Certain products may be excluded from standard returns because of their condition, nature, or terms of sale.

Examples may include:

  • Personalized or custom-made merchandise

  • Gift cards

  • Final-sale merchandise

  • Certain promotional items specifically marked as non-returnable

  • Products that have been worn, washed, altered, or damaged after receipt

If you are unsure whether your purchase qualifies, please contact us before mailing anything back.

Exchanges

For faster processing, GORVENLIA™ generally handles exchanges through a return-and-reorder process.

Recommended Exchange Process

  1. Request a return for the original product.

  2. Follow the approved return instructions.

  3. Place a new order for the preferred replacement item.

This approach allows the replacement size, style, or product to be ordered without waiting for the original return to complete the full refund process.

Availability of replacement products cannot be guaranteed.

EU Customer Cancellation Rights

For qualifying consumer purchases delivered within the European Union, applicable consumer protection rules may provide a 14-day withdrawal period.

Where this right applies, eligible customers may generally cancel the purchase within the applicable period without providing a specific reason.

Returned merchandise should generally remain:

  • Unused and in suitable condition

  • Complete with applicable original packaging

  • Accompanied by proof of purchase

Any mandatory consumer rights available under applicable law remain separate from our standard return procedures.

Refund Processing

After an authorized return reaches the designated return location, the item will be inspected.

Once the inspection is completed, we will notify you whether the refund has been approved.

For approved returns:

  • Refunds are generally issued to the original payment method

  • Please allow up to 10 business days after approval for processing

  • Banks, card issuers, or payment providers may require additional time before the funds appear in your account

If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact:

service@gornelu.com

Return Shipping Information

Return instructions are provided only after your request has been reviewed.

When applicable, your authorization may include:

  • Return shipping instructions

  • A return label

  • The designated return destination

  • Additional packing or handling guidance

Please use only the return information supplied by our customer service team.

Sending merchandise to an unauthorized address may delay or prevent processing.

Original Shipping Costs

Unless otherwise required by applicable law or specifically stated by GORVENLIA™, original shipping charges may not be refundable.

If a return results from an incorrect, defective, or damaged item attributable to fulfillment, different shipping arrangements may apply.

Refund Timing at a Glance

Return request: Within 30 days of delivery
Return authorization: Required before mailing
Refund method: Original payment method
Refund processing: Up to 10 business days after approval
Follow-up: Contact us if more than 15 business days have passed after approval

Need Assistance?

Our customer care team is available to help with return eligibility, damaged items, exchanges, or refund questions.

GORVENLIA™
Operated by J.Jill, Inc.
Customer Support: service@gornelu.com

Thoughtful Service, From Order to Return

At GORVENLIA™, we believe a comfortable shopping experience should continue even after your order arrives.

Our goal is to keep the return and refund process clear, organized, and straightforward whenever assistance is needed.